PRIVACY POLICY

Last updated November 20, 2025

This application, operating under the name Cityzoop, is registered to Roodler Limited. We Roodler Limited (together with our affiliates, “we”, “our”, “Company” or “us”) are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) when you use our services ('Services'), including when you:

Visit our website at https://cityzoop.ie or any website of ours that links to this Privacy Notice

Download and use our mobile application (cityzoopbiz), or any other application of ours that links to this Privacy Notice

Use CityZoop. CityZoop facilitates interactions between independent third-party vendors (“Vendors”) and end users (“Customers”) by providing a digital space where users can access information about products or services offered by Vendors. Each Vendor may be provided with a customized webpage(s) hosted under the CityZoop domain, through which they may display and manage their offerings.

Engage with us in other related ways, including any sales, marketing, or events

Please be aware that this Privacy Policy does not govern your use of any third-party websites, services, or applications that may be accessible through our Services. We recommend reviewing the privacy policies of those third parties to understand how they collect, use, and protect your personal information.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

a) Account Creation - The personal information we collect during account creation may include the following:

Name

Phone number

Email address

Password

Mailing address

b) Submissions - If you are a user requesting a callback, booking appointments , submitting feedback,ratings, reviews or inquiries through the platform, we collect personal information that may include the following
Name

Phone number

Email address

Booking details
Message contained in those submissions

c) Correspondence Information - If you reach out to us, we collect your name, email, contact details and contents of your communication.

d) Social Media Interactions-  We maintain pages on Social Media Platforms such as Facebook, Instagram , Twitter , Youtube and LinkedIn. When you engage with our profiles on these platforms, we collect any personal information you choose to share with us. This is collectively referred to as “Social information”. In addition these platforms may provide us with aggregated data and analytics related to your engagement.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Cookies: We utilise cookies to support the functionality and administration of our Services and to enhance your experience. Cookies are small data  files sent to your browser when visiting a website. You can configure your browser to accept , reject or notify you about your cookies. Please note that rejecting cookies may impact your ability to use certain features or sections of the website. To learn more see our Cookie policy at https://cityzoop.ie/cookie-policy

Analytics Tools: We may employ third party analytics tools that use cookies and similar technologies to help us understand user behaviour and improve your experience on our Services

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To enable interactions with Vendors. We facilitate interactions with vendors by sharing relevant information with them based on the services used by the user (e.g., booking an appointment, requesting a callback, subscribing to a vendor)

To display feedback or reviews: If you submit a review or feedback about a vendor, we may publish such content along with your user identifier, where applicable.

Analyze trends and monitor performance of our Services to improve functionality, user experience, and content relevance.

Detect and prevent fraud, unauthorized access, or other prohibited activities and enforce our terms, policies, and applicable legal obligations.

Personalize services and communications: With your consent, we may use your data to provide tailored recommendations or marketing content aligned with your interests and usage patterns.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. 

You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below 

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Develop and display personalised and relevant advertising content for our users

Support our marketing activities

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4.Disclosure of Information

We do not sell your personal data. However, we may share your personal data with the following categories of recipients:

1. Vendors listed on the website: When users interact with certain features of the Cityzoop platform,such as booking an appointment, requesting a callback, or requesting a quote, we collect and process specific personal data to facilitate the requested service and enable communication with the relevant vendor. The types of personal information collected may include the user’s name, contact details such as email address and mobile number, details related to the booking or service request including the preferred date, time, and nature of the service, as well as any additional notes or messages voluntarily submitted by the user. In some cases, users may also upload images as part of the request, for example when seeking a quote or providing context for the service required. This information is shared with the selected vendor or vendors strictly for the purpose of fulfilling the user’s request. We do not use this information for any unrelated purposes without the user’s explicit consent.

2. Service providers: We work with third-party service providers who assist us in delivering our Services, such as hosting companies, analytics providers, customer support tools, email service providers, and payment processors. These parties are contractually obligated to process data only as instructed by us and in accordance with applicable data protection laws.Business partners and integrations: If you interact with a third-party service through our website,

3. such as social media widgets or embedded maps, your information may be shared with or collected by that third party in accordance with their own privacy policy.

4. Authorities and legal requests: We may disclose your data when required to comply with applicable laws, legal processes, or lawful requests from government authorities, including to meet national security or law enforcement requirements.

5. COOKIES AND THIRD-PARTY ANALYTICS SERVICES

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We use cookies and similar technologies to enhance the functionality, performance, and user experience of our website. Cookies are small data files stored on your device when you visit a website.You can manage your cookie preferences through your browser settings. Note that disabling certain types of cookies may impact your experience on our website.

We may engage third-party service providers to perform analytics on our behalf in order to better understand how users interact with our website. These providers may use cookies, web beacons, device identifiers, and similar technologies to collect information about your usage of our Services and other websites or applications. This information may include your IP address, browser type, device information, mobile network, pages visited, time spent on the website, links clicked, and interactions with vendor listings. The data collected may be used by us and our analytics partners to analyse user behaviour, measure engagement, and improve the functionality and effectiveness of our Services

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. https://cityzoop.ie/cookie-statement

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We are committed to ensuring that your personal information is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other relevant regulations. Our Services may involve the transfer of your personal data to countries outside of your country of residence, where data protection rules may differ from those applicable in your jurisdiction. Specifically, the processing of your personal data may involve a transfer to countries outside the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“UK”).


If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

Kindly note that our website and services are accessible globally via the internet, which means users from outside the EEA, Switzerland, or the UK may access the platform. If you choose to post personal data publicly on our website or within the services (for example, through reviews or listings, or public profiles), that information may be visible and accessible from anywhere in the world. In such cases, a transfer of your personal data outside the EEA, Switzerland, or the UK may be deemed to have occurred. 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than eighteen (18) months past the termination of the user's account.Communication records, service listings, and transaction histories may be stored for a longer period if required by legal, regulatory, or accounting obligations. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. While we implement significant measures to protect your personal data, you also play a crucial role in maintaining its security. You should only access the Services within a secure environment. We encourage you to use strong, unique passwords, keep your account credentials private, and inform us immediately if you suspect any unauthorized access or activity on your account.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

Providing your personal information to us is voluntary. You may choose not to share certain personal data; however, this may limit your ability to use specific features of our website, such as contacting vendors or saving preferences. By submitting your personal information through our website, you consent to the terms set out in this Privacy Policy, including our use and sharing of your information for the purposes described.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Log in to your account settings and update your user account.

Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

11. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. Where appropriate, we may also provide you with additional notice, such as displaying a prominent notice on our website or sending you an email notification, depending on the nature of the changes. We encourage you to review this Privacy Policy periodically when using our Services to stay informed about how we collect, use, and protect your personal information, as well as the choices available to you.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at [email protected], or contact us by post at:

Roodler Limited

Data Protection Officer

20 Rann Mor Meadow

Letterkenny

Donegal

Ireland
F92A8NK